Shipping policy
Thank you for shopping with Sweets UK. We aim to dispatch all orders quickly and efficiently.
Processing Times
Orders are usually processed within 1-2 working days. Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery Times
Estimated delivery times are as follows:
- Standard Delivery: 2-5 working days
- Express Delivery: 1-2 working days (where available)
Delivery times are estimates and cannot be guaranteed.
Shipping Charges
Shipping costs are calculated at checkout and displayed before payment is completed.
Delivery Areas
We currently deliver throughout the United Kingdom. If you require delivery outside the UK, please contact us before placing your order.
Order Tracking
Where available, tracking details will be provided by email once your order has been dispatched.
Delivery Delays
While we do everything possible to ensure prompt delivery, delays may occur due to adverse weather, courier issues, high demand or circumstances beyond our reasonable control.
Incorrect Addresses
Please ensure your delivery address is correct when placing your order. We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete addresses.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery so we can investigate and resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us: